Legal
Legal
Legal
Terms & Conditions
Terms & Conditions
Terms & Conditions
Effective Date: 09 September 2025
Welcome to Chopgrub! By downloading, installing, or using the Chopgrub User App (the “App”), you agree to these Terms & Conditions (“Terms”). Please read carefully. If you do not agree, kindly do not use the App.
1. Eligibility
• You must be at least 18 years old or have parental consent to use the App.
• You agree to provide accurate account details and keep them updated.
2. Account & Security
• You are responsible for keeping your login credentials and wallet PIN confidential.
• Any activity carried out through your account will be treated as authorized by you.
• Notify Chopgrub immediately if you suspect unauthorized use.
3. Use of the App
• The App allows you to browse, order, and pay for meals, groceries, and related services from merchants listed on Chopgrub.
• You agree not to misuse the App, including fraudulent activities, creating multiple fake accounts, or exploiting promotions.
• Chopgrub may suspend or terminate accounts that violate these Terms.
4. Orders & Payments
• Placing an order through the App constitutes an offer to purchase.
• Orders are confirmed only when the merchant accepts them.
• All prices are displayed in Nigerian Naira (₦) and may include service or delivery fees.
• Payments are processed via Paystack and the in-app Chopgrub Wallet.
• Chopgrub may hold payments in escrow until the order is successfully delivered.
5. Cancellations & Refunds
• If the merchant cannot fulfill your order, Chopgrub will process a refund to your wallet balance.
6. Wallet Terms
• The App includes an in-app wallet as alternative payment option.
• Wallet balances are not bank deposits and do not earn interest.
• You may top-up your wallet using supported payment methods.
• Refunds and promotional credits may also be credited to your wallet.
• Withdrawals are not enabled.
7. Delivery
• Estimated delivery times are provided for convenience but are not guaranteed.
• Chopgrub is not responsible for delays caused by traffic, weather, or merchant preparation time.
• You must be available at the delivery address to receive your order.
8. Liability
• Chopgrub is a technology platform that connects customers with merchants and drivers. Deliveries are fulfilled by independent partners.
• We are not the seller or preparer of the food and are not liable for food quality, safety, or merchant delays.
• To the maximum extent permitted by law, Chopgrub is not liable for indirect or incidental damages arising from your use of the App.
9. Privacy & Data
• By using the App, you agree to the collection and use of your personal data in line with our Privacy Policy.
• Data may include your contact details, delivery addresses, order history, and payment information.
10. Termination
• You may close your account at any time through the App.
• Chopgrub may suspend or terminate accounts for misuse, fraud, or violation of these Terms.
11. Governing Law
• These Terms are governed by the laws of the Federal Republic of Nigeria.
• Any disputes will be resolved under Nigerian law, with venue in Abuja, Nigeria.
12. Amendments
• Chopgrub may update these Terms at any time.
• We will notify users through the App or email.
• Continued use of the App means you accept the updated Terms.
13. Contact Us
For questions, complaints, or support:
Email: [hello@chopgrub.com]
Phone: [+234 906 560 2116]
Effective Date: 09 September 2025
Welcome to Chopgrub! By downloading, installing, or using the Chopgrub User App (the “App”), you agree to these Terms & Conditions (“Terms”). Please read carefully. If you do not agree, kindly do not use the App.
1. Eligibility
• You must be at least 18 years old or have parental consent to use the App.
• You agree to provide accurate account details and keep them updated.
2. Account & Security
• You are responsible for keeping your login credentials and wallet PIN confidential.
• Any activity carried out through your account will be treated as authorized by you.
• Notify Chopgrub immediately if you suspect unauthorized use.
3. Use of the App
• The App allows you to browse, order, and pay for meals, groceries, and related services from merchants listed on Chopgrub.
• You agree not to misuse the App, including fraudulent activities, creating multiple fake accounts, or exploiting promotions.
• Chopgrub may suspend or terminate accounts that violate these Terms.
4. Orders & Payments
• Placing an order through the App constitutes an offer to purchase.
• Orders are confirmed only when the merchant accepts them.
• All prices are displayed in Nigerian Naira (₦) and may include service or delivery fees.
• Payments are processed via Paystack and the in-app Chopgrub Wallet.
• Chopgrub may hold payments in escrow until the order is successfully delivered.
5. Cancellations & Refunds
• If the merchant cannot fulfill your order, Chopgrub will process a refund to your wallet balance.
6. Wallet Terms
• The App includes an in-app wallet as alternative payment option.
• Wallet balances are not bank deposits and do not earn interest.
• You may top-up your wallet using supported payment methods.
• Refunds and promotional credits may also be credited to your wallet.
• Withdrawals are not enabled.
7. Delivery
• Estimated delivery times are provided for convenience but are not guaranteed.
• Chopgrub is not responsible for delays caused by traffic, weather, or merchant preparation time.
• You must be available at the delivery address to receive your order.
8. Liability
• Chopgrub is a technology platform that connects customers with merchants and drivers. Deliveries are fulfilled by independent partners.
• We are not the seller or preparer of the food and are not liable for food quality, safety, or merchant delays.
• To the maximum extent permitted by law, Chopgrub is not liable for indirect or incidental damages arising from your use of the App.
9. Privacy & Data
• By using the App, you agree to the collection and use of your personal data in line with our Privacy Policy.
• Data may include your contact details, delivery addresses, order history, and payment information.
10. Termination
• You may close your account at any time through the App.
• Chopgrub may suspend or terminate accounts for misuse, fraud, or violation of these Terms.
11. Governing Law
• These Terms are governed by the laws of the Federal Republic of Nigeria.
• Any disputes will be resolved under Nigerian law, with venue in Abuja, Nigeria.
12. Amendments
• Chopgrub may update these Terms at any time.
• We will notify users through the App or email.
• Continued use of the App means you accept the updated Terms.
13. Contact Us
For questions, complaints, or support:
Email: [hello@chopgrub.com]
Phone: [+234 906 560 2116]
Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: 09 September 2025
Chopgrub Logistics Limited (“Chopgrub”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Chopgrub User App (the “App”).
By using the App, you consent to the practices described in this Privacy Policy.
1. Information We Collect
When you use Chopgrub, we may collect the following:
a. Information You Provide
• Name, email address, and phone number
• Delivery addresses
• Payment details (processed securely through Paystack, not stored by Chopgrub)
• Account security information (such as Order completion PIN)
b. Information We Collect Automatically
• Device information (model, OS, app version)
• Location data (if you enable location services for delivery)
• Log data (IP address, access times, pages viewed)
• Transaction history (orders, payments, wallet activity)
c. Information from Third Parties
• Payment processors (Paystack) may provide confirmation of successful payments
• Merchants and delivery partners may provide status updates on your orders
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Manage your Chopgrub Wallet transactions
• Verify your identity and secure your account
• Provide customer support
• Send important updates, notifications, and promotions (with your consent)
• Improve our services, user experience, and app performance
• Comply with legal and regulatory requirements
3. Sharing of Information
We may share your information with:
• Merchants and drivers: to fulfill and deliver your orders
• Payment providers (Paystack): to process secure payments
• Service providers: for analytics, cloud hosting, and customer support
• Regulatory authorities: where required by law or to protect Chopgrub’s legal rights
We do not sell or rent your personal data to third parties.
4. Data Retention
• We retain your data as long as you maintain an active account.
• If you close your account, we may retain limited data for legal, regulatory, or security purposes.
5. Security of Your Information
• We use industry-standard security measures to protect your information.
• You are responsible for keeping your password and wallet PIN safe.
• No system is 100% secure; we cannot guarantee absolute security.
6. Your Rights (Under NDPR)
You have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for processing where applicable
• File a complaint with the Nigeria Data Protection Bureau (NDPB) if you believe your rights are violated
7. Children’s Privacy
The App is not directed to children under 13. We do not knowingly collect data from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated via the App or email. Continued use of the App after updates means you accept the revised policy.
9. Contact Us
For questions, concerns, or data requests, contact:
Email: [hello@chopgrub.com]
Phone: [+234 906 560 2116]
Effective Date: 09 September 2025
Chopgrub Logistics Limited (“Chopgrub”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Chopgrub User App (the “App”).
By using the App, you consent to the practices described in this Privacy Policy.
1. Information We Collect
When you use Chopgrub, we may collect the following:
a. Information You Provide
• Name, email address, and phone number
• Delivery addresses
• Payment details (processed securely through Paystack, not stored by Chopgrub)
• Account security information (such as Order completion PIN)
b. Information We Collect Automatically
• Device information (model, OS, app version)
• Location data (if you enable location services for delivery)
• Log data (IP address, access times, pages viewed)
• Transaction history (orders, payments, wallet activity)
c. Information from Third Parties
• Payment processors (Paystack) may provide confirmation of successful payments
• Merchants and delivery partners may provide status updates on your orders
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Manage your Chopgrub Wallet transactions
• Verify your identity and secure your account
• Provide customer support
• Send important updates, notifications, and promotions (with your consent)
• Improve our services, user experience, and app performance
• Comply with legal and regulatory requirements
3. Sharing of Information
We may share your information with:
• Merchants and drivers: to fulfill and deliver your orders
• Payment providers (Paystack): to process secure payments
• Service providers: for analytics, cloud hosting, and customer support
• Regulatory authorities: where required by law or to protect Chopgrub’s legal rights
We do not sell or rent your personal data to third parties.
4. Data Retention
• We retain your data as long as you maintain an active account.
• If you close your account, we may retain limited data for legal, regulatory, or security purposes.
5. Security of Your Information
• We use industry-standard security measures to protect your information.
• You are responsible for keeping your password and wallet PIN safe.
• No system is 100% secure; we cannot guarantee absolute security.
6. Your Rights (Under NDPR)
You have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for processing where applicable
• File a complaint with the Nigeria Data Protection Bureau (NDPB) if you believe your rights are violated
7. Children’s Privacy
The App is not directed to children under 13. We do not knowingly collect data from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated via the App or email. Continued use of the App after updates means you accept the revised policy.
9. Contact Us
For questions, concerns, or data requests, contact:
Email: [hello@chopgrub.com]
Phone: [+234 906 560 2116]
Start ordering with ChopGrub.
Start ordering with ChopGrub.
Start ordering with ChopGrub.
Start ordering with ChopGrub.
Start ordering with ChopGrub.
All Rights Reserved © ChopGrub 2025
All content, including text, graphics, audio files, code, downloadable materials, and other creations on this website are the intellectual property of ChopGrub Logistics Limited. Unauthorized distribution or reproduction of any copyrighted material from this site is strictly prohibited. Trademarks mentioned belong to their respective owners. Simulated images may differ from actual appearance on this website. Copyright © ChopGrub 2024. All rights reserved.
All Rights Reserved © ChopGrub 2025
All content, including text, graphics, audio files, code, downloadable materials, and other creations on this website are the intellectual property of ChopGrub Logistics Limited. Unauthorized distribution or reproduction of any copyrighted material from this site is strictly prohibited. Trademarks mentioned belong to their respective owners. Simulated images may differ from actual appearance on this website. Copyright © ChopGrub 2024. All rights reserved.
All Rights Reserved © ChopGrub 2025
All content, including text, graphics, audio files, code, downloadable materials, and other creations on this website are the intellectual property of ChopGrub Logistics Limited. Unauthorized distribution or reproduction of any copyrighted material from this site is strictly prohibited. Trademarks mentioned belong to their respective owners. Simulated images may differ from actual appearance on this website. Copyright © ChopGrub 2024. All rights reserved.