Effective Date: 09 September 2025

These Terms & Conditions (“Terms”) govern your access to and use of the Chopgrub Merchant App (the “App”), provided by Chopgrub Technologies Limited (“Chopgrub”, “we”, “our”, or “us”). By signing up as a merchant on Chopgrub, you agree to these Terms.

1. Eligibility

• You must own, operate, or be authorized to represent a business that sells food, groceries, or related products.

• You agree to provide accurate and up-to-date business information, including registration details (where applicable), menus, prices, and bank account details for payouts.

• You are responsible for ensuring your business complies with all applicable laws, including food safety and health regulations.

2. Account & Security

• You are responsible for maintaining the confidentiality of your login credentials and wallet PIN.

• You may authorize staff to access your account, but you remain responsible for all activity carried out under your merchant account.

• Chopgrub reserves the right to suspend or terminate accounts that provide false, incomplete, or misleading information.

3. Use of the App

• Merchants may use the App to:

• List and update menus, categories, and product availability

• Accept or reject customer orders

• Track and manage payouts

• View sales performance and customer reviews

• You agree to keep your store availability status accurate (e.g., open/closed, in stock/out of stock).

4. Orders & Fulfilment

• Once you accept an order, you must prepare and hand it over for delivery or pickup within the agreed time.

• Merchants are solely responsible for the quality, safety, and packaging of all food and products sold.

• Failure to fulfill accepted orders may result in refunds, penalties, or account suspension.

5. Payments & Wallet

• Chopgrub collects payments from customers on your behalf and credits your Merchant Wallet.

• Payouts to your bank account are subject to:

• A processing fee (₦100 per payout, unless otherwise specified)

• Settlement timelines displayed in the App

• Wallet balances are not bank accounts and do not earn interest.

• Chopgrub may deduct commissions, service charges, or applicable taxes before payout.

6. Commissions & Fees

• You agree to pay Chopgrub a commission on each order placed through the App.

• Commission rates may be default platform rates or custom rates agreed in writing.

• Chopgrub reserves the right to revise commission structures with notice.

7. Cancellations & Refunds

• If you cannot fulfill an order, Chopgrub may refund the customer in full.

• Chopgrub may deduct the refunded amount and applicable penalties from your wallet balance.

• Repeated cancellations, excessive delays, or poor service may result in account suspension.

8. Merchant Obligations

By using the App, you agree to:

• Maintain valid business permits and comply with health & safety laws.

• Ensure fair and transparent pricing no hidden charges.

• Treat customers and delivery partners with respect.

• Avoid fraudulent activities (fake orders, duplicate accounts, price manipulation, etc.).

• Immediately notify Chopgrub of issues affecting your ability to fulfill orders.

9. Limitation of Liability

• Chopgrub is a technology platform, not the seller of goods.

• We are not liable for food preparation, safety, or customer satisfaction with your products.

• Chopgrub’s liability to you is limited to the amount of commission earned from the specific disputed order.

10. Privacy & Data

• By using the App, you agree to Chopgrub’s Privacy Policy, which explains how we collect, use, and share your data.

• Business and transaction data may be shared with regulators where required by law.

11. Termination

• Chopgrub may suspend or permanently terminate your merchant account if you:

• Breach these Terms

• Engage in fraud or illegal activities

• Consistently provide poor service or generate excessive complaints

• You may close your account at any time, provided all pending transactions are settled.

12. Governing Law & Disputes

• These Terms are governed by the laws of the Federal Republic of Nigeria.

• Disputes shall be resolved by arbitration in Abuja, under the Arbitration and Conciliation Act.

13. Amendments

• Chopgrub may update these Terms periodically.

• Merchants will be notified via the App or email. Continued use means acceptance of the updated Terms.

14. Contact Us

For support or inquiries:

Email: [hello@chopgrub.com]

Phone: [+234 906 065 2116]